Shillong, June 13: Union Minister of State (Independent Charge), Ministry of Science and Technology, Dr Jitendra Singh on Monday released the second edition of National e-governance Service Delivery Assessment (NeSDA) 2021, which has ranked Meghalaya as one of the top state in State Portals.
Union Minister @DrJitendraSingh to release National e-Governance Service Delivery Assessment 2021 Report
Among NE & Hill States #Meghalaya & #Nagaland are leading State Portals with overall compliance of over 90% across all assessment parameters
🔗 https://t.co/F7BJuUBtPx pic.twitter.com/JzEY3E3ljx
— PIB In Meghalaya (@PIBShillong) June 12, 2022
In NeSDA 2021’s Ranking of State /UT services portal, among the North-East and Hill States, Meghalaya and Nagaland are the leading State Portals with an overall compliance of nearly 90% across all parameters. Among UTs, Jammu and Kashmir ranked the highest with an overall compliance of nearly 90%.
Meghalaya and Tripura also showed improvement across all six sectors compared to NeSDA2019. Punjab, Tamil Nadu, and Rajasthan are the leading States with compliance of more than 75% across all parameters for their Services Portals.
Among the focused Central Ministries, Home Affairs, Rural Development, Education and Environment, Forest & Climate Change are leading Ministry Portals with an overall compliance of more than 80% across all assessment parameters. Ministry Portal of Home Affairs had the highest overall compliance score. The Central Public Procurement Portal, Digital Police Portal and Bhavishya Portal are the leading Ministry Services Portals with an overall compliance of more than 85% across all assessment parameters.
The NeSDA report has been prepared covering the assessment of States, Union Territories and focus Central Ministries on their effectiveness in delivering online services to citizens. The report also provides suggestions for governments to further enhance their e-governance Service delivery systems.
NeSDA framework, launched in August 2018, was conceptualized with an overall objective to measure the depth and effectiveness of existing e-Governance service delivery mechanisms. This framework, based on the Online Service Index (OSI) of UNDESA eGovernment Survey, has been customized for the Indian federal structure and the e-Governance landscape of the States and Union Territories (UTs).
Department of Administrative Reforms & Public Grievances (DARPG) constituted NeSDA in 2019 to boost the e-governance and drive digital government excellence. DARPG embarked on the second edition of NeSDA study in January 2021. The NeSDA 2021 framework was finalized after multiple consultative workshop with States, UTs and Central Ministries from March 2021 to May 2022.
Regular review meetings were held during this period to provide necessary guidance to stakeholders. In addition to the DARPG team supported by NASSCOM and KPMG, 36 nodal officers from States and UTs and 15 nodal officers from Central Ministries came together to ensure that the successful conduct of NeSDA 2021. More than one lakh responses from across the country were reviewed to finalize the findings of NeSDA 2021 report.
Improvement in the country’s e-governance landscape is evaluated under: Increasing in e-services delivery; Rise in use of integrated / centralized Portals for delivery of e-Services; Improvement across assessment parameter scores.
