Shillong, Feb 25: E-Daakhil portal for facilitating consumer complaints was launched by the Meghalaya Chief Secretary, R V Suchiang, on Friday, making Meghalaya the 2nd state in the North East Region to have launched the e-filing service. An initiative of the Department of Consumer Affairs, Government of India, e-daakhil portal empowers the consumer and their advocates to file the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints. It also facilitates the consumer commissions to scrutinize the complaints online to accept, reject or forward the complaint to the concerned commission for further processing.

Speaking at the launch, Suchiang, lauding the initiative, stated that e-daakhil is an empowering tool for the citizens and an accountability tool for the Government. The portal has helped deliver services to the citizens in a timely, transparent, accessible and reliable manner, she said.

She further stated that one of the main components of good governance is effective grievances redressal mechanism, so the redressal of public grievance should receive the highest priority and e-daakhil will go a long in addressing consumer satisfaction.