Shillong, Dec 3: California headquartered [24]7.ai – a global leader in intent-driven customer solutions and contact center services – unveiled its new world class BPO facility at the Shillong Technology Park (its third delivery center in India).

Glad to inaugurate the state-of-the-art 400 seater international BPO of [24]https://t.co/CZR9LTf1ep at the Shillong IT Park in Mawdiangdiang.

This is the first such international BPO in the state that will employ over 300 youths of Meghalaya@AshwiniVaishnaw @GoI_MeitY pic.twitter.com/cNil6Ul0h8

— Conrad Sangma (@SangmaConrad) December 3, 2022

[24]7.ai has been operational in Shillong for over a year with a current headcount of 300 employees. The new 400-seater, state-of-the-art facility at the Shillong Tech Park is spread over 25,000 sqft of space. A vibrant interior design pays tribute to the people and culture of Meghalaya. Training rooms, breakout areas, a medical center and a cafeteria are part of the facility, which is designed to create an environment that is stimulating and inclusive for all.

The company aims to be an employer of choice and a great place to work by providing an environment that creates happy employees who love to come to work every day, believe in execution excellence and work to develop their skills to grow their careers.

Companies like [24]https://t.co/CZR9LSWS0h play a pivotal role in building
Meghalaya as a global IT/ ITeS hub. I am delighted to deepen this relationship & extend our full support to [24]https://t.co/CZR9LSWS0h

I wish Shillong [24]https://t.co/CZR9LSWS0h team the best! pic.twitter.com/2zDU6U0iY0

— Conrad Sangma (@SangmaConrad) December 3, 2022

Addressing the media, Chief Minister of Meghalaya, Conrad K. Sangma, said “We are extremely proud that [24]7.ai has expanded its operations in Meghalaya by setting up a 400 seater world-class facility at the Shillong Technology Park. This is the first such international BPO in the state. Providing employment opportunities to the youth of Meghalaya is the need of the hour, and companies like [24]7.ai play a pivotal role in building Meghalaya as a global IT/ ITeS hub. I am delighted to deepen this relationship and extend our full support to [24]7.ai.”

Animesh Jain, Chief Delivery Officer – India & Americas, [24]7.ai, said, “We are delighted to unveil our new facility at the Shillong Technology Park. We began operations 22 years ago and Shillong is amongst the latest of our 16 global centers. I thank the Hon’able Chief Minister, the Hon’able Minister for Information Technology and the Government of Meghalaya for being an important part of this milestone, and for their support in helping us commence our operations successfully in the State. Meghalaya has excellent talent and infrastructural support that will help [24]7.ai scale its business operations. As part of our long-term vision, we intend to invest significantly in the State and expand our operations to provide direct and indirect employment opportunities to the local youth. We are committed to being an employer of choice in the state of Meghalaya and aim to provide the local community with an opportunity to build their careers with us. I look forward to enhancing our relationship with the State of Meghalaya and supporting its economic development.”

[24]7.ai will make significant investments in Meghalaya, with a primary focus on:

• Creating over 2500 direct and indirect job opportunities for local youth across Meghalaya over the next two years .The company’s international facilities will also offer team members the chance to pursue careers globally.
• Putting Meghalaya on the global IT/ITeS map, given the company’s impeccable track record of building global hubs in the IT and ITeS sectors.
• Providing local youth the opportunity to work with globally renowned Fortune 500 companies, using new-age technology in the customer interaction space.

About [24]7.ai

[24]7.ai software and services use artificial intelligence, analytics, human insight and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company’s advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world’s largest and most recognizable brands to deliver natural, seamless conversations across all digital and voice channels.
The company is also present across North, Central & South America and Philippines. Its customers include Fortune 500 companies.

More information can be availed on http://www.247.ai.